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Solving a Problem

The key to solving a computer problem, whether it is hardware or software related, is to be a good detective. Gather all of the evidence first and don't jump to any conclusions. Find out what exactly caused the problem and not what you think may have caused the problem. The best answer that you can give to someone asking you what you think the problem is, is I don't know. If you respond by guessing what the problem is, you are no longer trying to find out what is wrong, you are trying to prove that you are right.

Make sure that you have a current backup copy of the important files on your hard drive and a current boot diskette available in case you need it. If you don't have a current backup, before attempting to fix anything, backup all of your configuration files as well as any files that you can't afford to lose. If something goes wrong while you are trying to figure out the problem, the backup will allow you to restore the system to its original, albeit non-working condition.

The following are some basic guidelines that I use to solve a computer problem.


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