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Causes of Computer Problems

The probable cause for most computer problems can be divided up into three groups, the user, the software, and the hardware. In my experience, the user is responsible for about 90% of the problems, software applications 9%, and the hardware 1%. My reasons for placing the burden on the users are as follows:

Learning how to use a computer is like learning a foreign language. Most computer manuals assume that you already understand the terminology and acronyms associated with a computer. For example, you have undoubtedly seen the phrase, Press any key to continue.... The first time you used a computer, did you immediately press any key or did you look for a key labeled ANY?

Most users tend to be in too big of a hurry to do something without taking the time to read the instructions in the manual. Did you really sit down and read the operator's manual that came with your first car before taking it out for a spin? Me neither... Before you attempt to install a hardware device or software application, read the instructions first and make sure that you understand each step in the installation process. Few people understand the complexities of their computer hardware and software and the consequences of taking shortcuts to save time. It all boils down to the old saying, If you don't have the time to do it right, when will you have the time to do it over?

Some users tend to overestimate the ability of their computer. They expect the computer to inherently know what it is they want to do and to perform those tasks without the need for them to do anything. A computer is not capable of reading your mind.

Some users tend to overestimate their own ability. Just because you know how to type doesn't mean you automatically know how to use a computer. Also, knowing how to use one software application doesn't mean you know how to use every software application.